ISO/IEC 15504 Process Assessment of IT Service Management Processes

AIDA (Assessment and Improvement integrateD Approach (R&D Project)) : Standard-based ISO/IEC 15504 Assessment of IT Service Management Processes
Presentation of « AIDA » Transfer modalities

• « AIDA » is a labelled service:
• Some rules have to be followed for ensuring the quality of the provided assessment service
• The assessment team has to meet the following requirements:
• All assessors have participated to a 5-days ISO/IEC 15504 training
• One assessment team member must have participated to the ITIL Service Manager 10-days training (exam not compulsory)
• The service is based on:
• The PRM/PAM IT Service Management (maintained by CRP Henri Tudor)
• The AIDA label scheme is still to be formalized with partners
• Other requirements could be proposed by AIDA partners (committee to set up) and international organizations